Exciting Updates: Voice Pricing Changes, Enhanced Email Controls, and Custom Field Flexibility
As we enter the week of October 1, 2026, Automation Agency CRM has unveiled a series of updates designed to enhance user experience, improve cost transparency, and provide more flexible data management. Let’s dive into this week’s key updates and explore what they mean for your business.
📢 Voice Pricing Updates – Effective October 13, 2026
Automation Agency CRM is committed to maintaining robust calling infrastructure and reliable service across global telecom networks. As a part of this commitment, we are updating the per-minute pricing for select international Inbound and Outbound Voice minutes.
Inbound Voice Price Changes
Beginning October 13, 2026, per-minute prices for incoming calls will be adjusted in several countries, including Argentina, Belgium, Brazil, and more. For example, local incoming minutes in France will increase from $0.0100 to $0.0115 per minute.
Programmable Outbound Voice Price Changes
Likewise, outbound call prices are set to change. A notable update includes Belgium’s mobile outgoing price, moving from $0.0387 to $0.0439 per minute. These adjustments reflect updates in global carrier connection costs and Automation Agency CRM’s investment in quality infrastructure.
Why the Change?
Pricing adjustments are due to periodic updates from telecommunications carriers regarding the costs of routing and connecting calls. Automation Agency CRM remains committed to transparency and will automatically apply these new prices. Rest assured, any active fixed-price agreements will remain unchanged.
✨ Granular Unsubscribe Controls for Community Emails
We understand the importance of communication preferences, and with that in mind, Automation Agency CRM now offers granular unsubscribe controls for community emails. Now, unsubscribing from a specific type of notification in one community won’t affect emails from other parts of the platform.
How It Works
When a member clicks “Unsubscribe” in a community email, they will now see a confirmation page that outlines the specific community and notification type. This ensures that only the selected notifications are turned off, without affecting other communications.
Why This Matters
This change prevents unintended platform-wide opt-outs, ensuring users receive only the email updates they find relevant. It’s a step towards more personalized and controlled communication management.
🔧 Custom Objects Flexibility: Delete Options from Fields
Managing data in Automation Agency CRM just got more flexible. Users can now delete options from Dropdown, Multi-select, Radio, and Checkbox fields within Custom Objects and Companies. This feature was previously available only for Contact and Opportunity fields.
What’s New?
– Permanently delete unused options.
– Remove used options from future selections without losing data in existing records.
– Check how many records use an option before deletion.
Why This Matters
These improvements allow you to clean up outdated or incorrect field options without disrupting historical data or existing automations. It’s an essential update for maintaining accurate and efficient data management in your CRM.
As always, Automation Agency CRM is dedicated to providing you with the tools needed to enhance your business processes. If you have any questions or feedback, our Support team is here to assist. Stay tuned for more updates as we continue to innovate and improve our platform.
